Utility Billing

 

*Utility Billing is separate from the Utilities Department

 
 
 
dutch knolls.jpg
 

Important Utility Billing Information

How Do I Pay My Bill?

  • Pay online, mail in, or hand deliver to Rogers City Hall.

    • Payment types accepted: Cash, Check, ACH, Visa, MasterCard, Discover.

  • Payment drop boxes are available at City Hall and the Fire Station.

  • ACH form available here.

When Are Statements Issued?

  • Statements are sent out within the first 10 days of the month.

  • Statements are sent to the property owner only; the City does not bill individual tenants.

When Are Statements Due?

  • Payments are due by the 1st of the following month.

  • Late fees are assessed on the 2nd, if not received by end of day on the 1st of the month.

  • Any unpaid utility bills are considered assessable and will be applied to Hennepin County property tax statements with interest and the possibility of additional fees.

Other Information

  • New sewer rates go into effect in March each year (reflected on your April bill). Sewer usage is based on an average of the winter month’s (November - February) water usage.

  • Watering restrictions are in effect from May 1st through September 30th every year. Please see additional information here regarding the City’s watering restrictions.

  • If your water bill seems higher than usual check for leaks in your system. A dripping faucet, leaking toilet, or water softener not working properly are the most common issues.

  • If you have questions regarding your property’s curbside recycling or yard waste disposal, please review the information available here.

  • If you have questions regarding your utility bill or any other utility billing items, please reach out to the City. The preferred and fastest method of communications is through the form below or by email.

 
Untitled (15).jpeg
 

What’s In Your City Bill?

Your Utility Bill

Click on the image to review a breakdown of your Utility Bill.

Basic Charge

All bills include a minimum charge which is based on the size of your water meter.

Recycling

The recycling charge is a flat fee which is charged to every residence in the city. It is your choice to recycle or not, however this fee cannot be removed from your bill if you chose to not recycle..

Sanitary Sewer

The sewer is based on your 4 month winter reading and will be the same charge for the year. If you are gone for the months that we average your sewer, we will take a percent of your total average usage for the year. This way you are not paying sewer on water that you use outside during the summer (i.e. to fill pools, irrigation, watering plants, washing vehicles), you will also pay a base charge for sewer.

Storm Water

Fee for maintaining infrastructure for water that travels through the storm sewer system or drainage ponds

Since the recent annexation, there has been inquiries about the storm water fee that is on all utility bills. The following are answers to frequently asked questions related to Rogers stormwater management.

What is a stormwater utility?

A dedicated revenue source for operation and maintenance of the City’s storm water systems.  Mn State Statute section 444.075 authorized local governments to create storm water utilities in 1983.

Why is Storm Water Management Important?

The City’s storm sewer system conveys rain runoff through ditches, pipes, ponds, and swales to streams, lakes and wetlands.  Management of this system is important to:

  • Preserve natural resources

  • Protect people and property

  • Improve water quality

  • Reduce flooding and insurance risk

What does stormwater utility pay for?

  • Operation and Maintenance

    • Portion of salaries dedicated to stormwater

    • Street sweeping

    • Inspections and maintenance

    • Pond sediment removal

    • Drainage system repair

  • Capital Improvements

    • Storm sewer replacement and upsizing

    • Construction of ponds and other stormwater treatment infrastructure

    • Equipment replacement

  • Local, State, and Federal Requirements

    • Municipal Separate Storm Sewer System (MS4) Permit through the NPDES program

      • $13,000 - $23,000 annually (Includes inspection, reporting, education, and more.)

    • Waste Load Reductions for Impaired Waters for Lake Henry, Rush Creek, Diamond Lake, French Lake, Crow River

    • Elm Creek Watershed Management Commission

      • Stormwater Management Plan

  • Other Storm Water Management Programs

    • Planning, education, studies

    • Administration of Wetland Conservation Act as Local Governing Unit

    • Review of stormwater management plans for redevelopment projects

Water

Properties with a connection are billed for water based on usage. We bill in per thousand gallon units, example if your usage reads 6 you used 6 thousand gallons of water for that billing cycle.

 
 

Visit Utility Billing

22350 South Diamond Lake Road
Rogers, MN, 55374
Monday - Thursday 7:30 a.m. - 4:30 p.m.
Friday 7:30 a.m. - 1:30 p.m.

Call Utility Billing

Billing: 763-428-0920
Service: 763-428-8580
Emergency After Hours Service: 763-572-4388

Republic Services

The City of Rogers contracts with Republic Services for curbside recycling.

Phone: 320-252-9608
Email: muni323@republicservices.com
*Please include “Rogers” and your address in the subject line of your email.

 
 

Contact Utility Billing